Total TV Guide – Scotland

Answer

This is where the full payment for the period stated is taken immediately at the time of purchase and no further payments are taken. We sometimes offer a one-off payment for a specified number of issues (this may be less issues than a full year). The number of issues or term will be stated in the payment description and confirmed in your order confirmation email. Once a payment has been made, no refund will be given if outside of the 14-day cooling period. This starts once you have received your order confirmation.

If you choose to make a One-off payment then these different methods are available to you: Debit or, Credit Card and PayPal.

Answer

This is when the payment recurs automatically. Recurring payments may be offered both annually or for shorter periods such as every 3 months (quarterly), although the minimum term for all recurring subscription offers is 12 months. Due to the way in which payments are collected, and depending on your subscription term, you may find we occasionally request more than one payment in a month. Your payment terms will be specified in your order confirmation. If there are any changes to your payments Bauer Media will notify you within 10 working days in advance of your account being debited. If you would like to cancel your agreement you will need to notify both your bank and/or Bauer Media. Once a payment has been collected, no refund will be made and any cancellation will be from the next claim date.

If you choose to pay by Recurring payment then these different methods are available to you: Direct Debit (UK only), Continuous Credit Card and Recurring PayPal.

Answer

We will send you an e-mail acknowledging your purchase; and if you have bought a digital or package subscription this will also contain download instructions (see the next question).

Once the order has been processed, an e-mail confirmation will be sent to you as well (usually within 24 hours):

It will confirm the details of your purchase.

It will provide a unique customer number. This number is really important, make a note of it!

For print subscriptions, the first issue you receive will arrive within 21-28 working days. If you have any questions regarding your subscription please email bauer@subscription.co.uk or call 01858 438 884.

For digital & package subscriptions:

You will need to download the app onto your device from either Apple Newsstand or the Apps section within Google Play depending on the device you’ve purchased the subscription for (see the next question for more information). Once the app is downloaded, using your customer number and instructions sent to you in the order acknowledgment e-mail, you will need to ‘create an account’ within the app (see how to do this in following question). Once both of these steps are competed, you will be able to access and download your digital magazine issues via the app.

If you have any questions or need assistance with the above, please e-mail bauer@subscription.co.uk. Please ensure you include your unique customer number as well as which device/operating system you are using and outline the problem you are experiencing. All queries will be responded to within three days.

Answer

Speed of delivery to subscribers outside the UK obviously depends on the quality of service provided by the various organisations along the way. The following airmail delivery times should be calculated from the date the magazine is published and are approximate:

- Europe - 3/5 days.
- Middle East/Africa/Asia/North and South America - 6/10 days.
- Asia-Pacific/Australasia - 11/15 days.