LATEST INFORMATION REGARDING COVID-19 (also known as Coronavirus)
As the situation around COVID-19 continues to change, we want to let you know what Bauer Media is doing to ensure that we continue to deliver our iconic brands, products and services. Supporting our readers, listeners and customers is of the utmost importance to us and we are confident that we have plans in place that will allow us to continue to work as smoothly and effectively as possible, whilst ensuring the health and safety of our people. Following latest government advice, we have introduced remote working for our teams and have subsequently postponed some of our brands’ upcoming large events. Please check individual brand and events pages for more information. As a business, we are resilient and committed to supporting our people and customers. We intend to carry on creating the world class content expected of Bauer Media’s magazine, radio and digital media products even in these exceptional circumstances
Current delivery status as of :
UK customers only: Unfortunately, we are experiencing slight disruptions to the delivery service of all Print Magazines, including both single issue purchases and subscriptions. Please be patient as Royal Mail staff absences are having an impact on deliveries which may mean that your copies of the magazine could be late in arriving. We kindly ask all customers to allow an extra 5-7 working days for the delivery of their magazine before contacting the Customer Service team regarding this.
UK magazine delivery date changes: As a result of the continuing lockdown we have had to make changes to the processing of some of our magazines for delivery. As a result, Grazia, heat, Closer, MCN, Total TV Guide and Yours magazines will now be delivered on a Wednesday and not a Tuesday for the foreseeable future. We appreciate this is not ideal and we are working hard to ensure that disruption to our magazines and their deliveries are kept to a minimum during this uncertain time. Please be assured that when we are able, we will revert to our normal delivery schedule.
Grazia Magazine: The Covid-19 pandemic has had a significant and widespread global impact over the last few months. In the face of these extraordinary challenges we have had to make some tough decisions on how best to manage our magazines during this time. This has resulted in a decision to temporarily reduce the frequency we publish Grazia from a weekly to a fortnightly magazine with immediate effect. The fortnightly issues will start from the issue on sale 5th May 2020 with the next issue being delivered on or around the 19th May 2020. Issues going forwards will then be published fortnightly until further notice.
Overseas customers: Due to the ongoing worldwide Coronavirus pandemic, deliveries of print magazines to the following countries has been suspended indefinitely: Botswana, Cuba, Haiti, Kosovo, Malaysia, Malta, Mauritania, New Caledonia, Niger, Nicaragua, Paraguay, Reunion Island, Seychelles, Tanzania (DAR), Turkmenistan, Venezuela.
Any countries not listed above, we are still currently servicing as best as we possibly can in these challenging times. Please be patient as we work with our suppliers to deliver your subscription copies.
Digital editions of the magazines are still available to purchase here. Existing print subscribers from these countries should have received an email detailing how to access their magazine digitally. If you have not received this email please contact customer services at email@example.com with your surname, country and magazine for the details to be sent to you.
Deliveries to the USA: As appropriate at a time like this air freight is being prioritised for food and medical supplies. As a result, we have switched our deliveries to the USA from air freight to sea freight to ensure our magazines will continue to be delivered to subscribers. Unfortunately, the extra time it takes by this method means that magazines may now take up to six weeks to be received from the date of publication.
All updates will be added to this page as soon as they are available.
Do we have your email address?
If we do not have your email address now is a good time to register it via your online solo account. This can done at www.greatmagazines.co.uk/solo. All you will need is your surname, email address and customer number. We urge you to register now so that we can keep you informed as quickly as possible of the latest details relating to your subscription copy. You can obtain your customer number if you do not have it by emailing firstname.lastname@example.org giving details of your surname, postcode and magazine or alternatively ring 01858 438884.
We are currently experiencing staff shortages within our customer services team. To enable us to continue with our telephone service we have amended our opening hours and days. For more information, please go to our Contact Us page here