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Please note: Our Customer Services Team in the Philippines have been affected by Typhoon Rai. Please refer to our online customer service portal to assist any queries you should have.
Thank you for your patience and understanding at this difficult time.
Contact Us
If you would like to get in touch with us about your subscription, or any purchase made via this website, please use the contacts below. Alternatively, you can also find a list of Frequently Asked Questions here.
Contact Details
Customer Queries,
Tower House,
Sovereign Park,
Market Harborough,
Leicestershire,
LE16 9EF
All enquiries: bauer@subscription.co.uk
+ 44 (0) 1858 438884 *
For 01 numbers, calls from landlines are typically charged up to 16p per minute (approximately). Call costs from mobiles vary according to the calling plan chosen. If you call an 01/02 number outside of any inclusive minutes, they can cost between 3p and 65p per minute (approximately). Please refer to Ofcom.org.uk for updated pricing.
Business Hours
Day
Time
Monday
08:00 to 21:00
Tuesday
08:00 to 21:00
Wednesday
08:00 to 21:00
Thursday
08:00 to 21:00
Friday
08:00 to 21:00
Saturday
08:00 to 16:00
Sunday
Closed
Please note that we are closed on Bank Holidays.
Day
Time
24th December
08:00 to 21:30
25th December
Closed
26th December
Closed
27th December
Closed
28th December
Closed
29th December
08:00 to 21:30
30th December
08:00 to 21:30
31st December
08:00 to 21:30
1st January
Closed
2nd January
10:00 - 16:00
3rd January
Closed
4th January
08:00 to 21:30
Please note that we are closed on Bank Holidays.
Delivery Information
Delivery information for print single issues, special editions and Empire products (i.e Mugs, Posters etc...):
In the event of extreme bad weather please check out the Royal Mail site here for service updates local to where you live.
Complaints Procedure
Your views are important to us. If we don't deliver the standard you expect, or if we make a mistake, please do not hesitate to let us know.
We hope you are entirely happy with your purchase but should you have a problem that has not been resolved to your satisfaction please click here for our complaints procedure.
