Contact Us
If you would like to get in touch with us about your subscription, or any purchase made via this website, please use the contacts below. Alternatively, you can also find a list of Frequently Asked Questions here.
Contact Details
Customer Queries,
Tower House,
Sovereign Park,
Market Harborough,
Leicestershire,
LE16 9EF
Business Hours
Day
Time
Monday
08:00 to 21:30
Tuesday
08:00 to 21:30
Wednesday
08:00 to 21:30
Thursday
08:00 to 21:30
Friday
08:00 to 21:30
Saturday
08:00 to 16:00
Sunday
10:00 to 16:00
Please note that we are closed on Bank Holidays and our Customer Service team based in the Philippines have been affected by Typhoon Rai, please refer to our online customer service portal to assist any queries you should have.
Delivery Information
Delivery information for print single issues, special editions and Empire products (i.e Mugs, Posters etc...):
- Guaranteed delivery before Christmas: 17th December
- Last order date to be sent pre-Christmas: 20th December
Orders purchased after 20th December will not be dispatched until w/c 4th January 2022. This does not apply to Subscriptions.
Please allow extra time for your subscription copy/single issue purchases to arrive over the Christmas period.
In the event of extreme bad weather please check out the Royal Mail site here for service updates local to where you live.
Complaints Procedure
Your views are important to us. If we don't deliver the standard you expect, or if we make a mistake, please do not hesitate to let us know.
We hope you are entirely happy with your purchase but should you have a problem that has not been resolved to your satisfaction please click here for our complaints procedure.