Please note: Our Customer Services Team in the Philippines have been affected by Typhoon Rai. Please refer to our online customer service portal to assist any queries you should have. 
Thank you for your patience and understanding at this difficult time.

Contact Us

If you would like to get in touch with us about your subscription, or any purchase made via this website, please use the contacts below. Alternatively, you can also find a list of Frequently Asked Questions here.

Contact Details

Customer Queries,
Tower House,
Sovereign Park,
Market Harborough,
Leicestershire,
LE16 9EF




Business Hours

Day

Time

Monday

08:00 to 21:30

Tuesday

08:00 to 21:30

Wednesday

08:00 to 21:30

Thursday

08:00 to 21:30

Friday

08:00 to 21:30

Saturday

08:00 to 16:00

Sunday

10:00 to 16:00

Please note that we are closed on Bank Holidays and our Customer Service team based in the Philippines have been affected by Typhoon Rai, please refer to our online customer service portal to assist any queries you should have.

Day

Time

24th December

08:00 to 21:30

25th December

Closed

26th December

Closed

27th December

Closed

28th December

Closed

29th December

08:00 to 21:30

30th December

08:00 to 21:30

31st December

08:00 to 21:30

1st January

Closed

2nd January

10:00 - 16:00

3rd January

Closed

4th January

08:00 to 21:30

Please note that we are closed on Bank Holidays.

Delivery Information

Delivery information for print single issues, special editions and Empire products (i.e Mugs, Posters etc...): 

  • Guaranteed delivery before Christmas: 17th December
  • Last order date to be sent pre-Christmas: 20th December

Orders purchased after 20th December will not be dispatched until w/c 4th January 2022. This does not apply to Subscriptions.

Please allow extra time for your subscription copy/single issue purchases to arrive over the Christmas period.

In the event of extreme bad weather please check out the Royal Mail site here for service updates local to where you live.

Your views are important to us. If we don't deliver the standard you expect, or if we make a mistake, please do not hesitate to let us know.

We hope you are entirely happy with your purchase but should you have a problem that has not been resolved to your satisfaction please click here for our complaints procedure.