Although we will do our utmost to ensure that your magazine is delivered around the same time it is available in the shops it is possible, on some occasions, it may be unavoidably delayed. We therefore ask that you please allow an extra 5 days for delivery before contacting us.
If after 5 days you are yet to receive your issue, you can request a replacement issue or a subscription extension by logging into your online account and selecting the “Contact Us” option from the top menu.
To register, go to:
If you are already a user, log on with the below link.
Delays can be caused by a number of factors including postal delays or adverse weather conditions. Even if weather in your area is not impacted, your magazine may be if it is distributed from an affected area. Please be aware that on such occasions we also experience increased volumes of calls and e-mails into our Customer Services Centre. Unfortunately this may result in increased waiting times.
If we become aware of any potential delivery delays we will send out an e-mail to all affected subscribers informing them of the delay. If you wish to receive advance warning of any delays please ensure we have your up-to-date email address.
You can also visit the Royal Mail website for the most up to date information available regarding any potential delays.
Still have a question? Click here for details of how to get in touch.