How can we help?

We will send you an e-mail acknowledging your order within 24 hours and if you have bought a Digital or Print + Digital subscription, this will also contain instructions on how to access your digital content the same day.

Your first Print edition will start from the chosen issue at the point of purchase and will be confirmed in the order acknowledgement email. For delivery timescales, please take a look at the below ‘Delivery’ section in the FAQs.

If you have opted for a Direct Debit payment option, you will receive a second email within 24 hours of the order acknowledgement email...

If you already have an account with us, you can update your address via the My Account area here: https://account.greatmagazines.co.uk/

To create an account, use the above link and select ‘Create Account' and follow the proceeding instructions.   Once logged in, you can update your details in the 'My Account' tab. Under ‘Account Details’ click the 'Update' button, amend the details and hit 'submit’.

Please contact us here and a member of our Customer Service team will be able to update your email address for you.

If a Welcome Gift is included with a Subscription or Membership offer, this is valid for new UK subscribers or Members only. 

As soon as your digital subscription has been confirmed by an email acknowledgement, you will be able to access all issues held on the app. From that point onwards, you will receive all future issues as long as your subscription remains active.

We will send you an e-mail acknowledging your order within 24 hours and if you have bought a Digital or Print + Digital subscription, this will also contain instructions on how to access your digital content the same day.

Your first Print edition will start from the chosen issue at the point of purchase and will be confirmed in the order acknowledgement email. For delivery timescales, please take a look at the below ‘Delivery’ section in the FAQs.

If you have opted for a Direct Debit payment option, you will receive a second email within 24 hours of the order acknowledgement email...

Yes, when placing an order, you can specify the recipient who you wish to receive the magazine.   The order acknowledgement e-mail will be sent to yourself following the purchase. If you have purchased a digital magazine subscription, the order acknowledgement email will contain the download and activation instructions which you will need to pass to the recipient.

Yes, if you have the email address of the recipient, we can send an e-card at the time of purchase or on a date of your choice.

Please note that if your gift subscription comes with a welcome gift, the welcome gift will be sent to you to give to the recipient or keep for yourself. *Excluding Grazia Beauty Club and Empire VIP Club Memberships.

We're sorry to hear you wish to cancel your subscription, please contact us to discuss this further.

Nearly all our titles are currently available on both Apple and Google Play Apps.

You can view more info on our digital magazine help pages here.

Please note, you can read your Great Magazines digital magazine subscription on a maximum of FOUR unique devices. If you exceed this, your account may freeze. In the event of this happening, please email bauer@subscription.co.uk for assistance. Please ensure you include your unique customer number as well as which device/operating system you are using and outline the problem you are experiencing. All queries ...

If you already have a MyAccount or App account, simply download the app and log in. You can find the links to all our apps Here (it is best to open this link on your smartphone or tablet device).   If you are a new customer without an existing MyAccount or App login, you will need to download the app and create an account before logging in. You can select ‘create an account’ in the app menu section. Please use the same email address you used to purchase your subscription with.   If you have any problems logging...

To download your app, follow the instructions below:

1) Click on your App Store/Google Play store icon on your home screen
2) In the search icon, type in the name of the magazine. For example, MOJO Magazine or Country Walking Magazine. 
3) Tap ‘GET’ or ‘Install’ next to the relevant app (you might need to input your Apple ID / Google Play password)

To access your issues, you’ll need to login to the app with your email address and password. 1) Launch the app 2) Tap ‘Login’ icon in the top of the screen 3) Enter your email address and password 4) Tap the Log In button 5) You'll now be taken back to the home page, where you can access your content

Yes, you will if you are an active subscriber. If you switch to another device, simply download the app again and log into your existing account.

Although we will do our utmost to ensure that your magazine is delivered around the same time it is available in the shops it is possible, on some occasions, it may be unavoidably delayed. We therefore ask that you please allow an extra 5 days for delivery before contacting us. If we are aware of any potential delivery delays we will send an email to all affected subscribers informing them of the delay   If after 5 days you are yet to receive your issue, you can request a replacement issue or a subscription extension by contacting us on bauer@subscription...

If you have purchased one of our special editions or single print issues, your purchase will be processed and delivered within 2-5 days for orders within the UK and 10 days for orders outside of the UK.

Digital editions of the above, can be downloaded immediately, and details are sent via your order acknowledgement email.

Please note that none of our apps are compatible with PC or Apple laptop/desktop computers, or Nook or Kindle Fire devices.

Passwords must be at least 8 characters long with at least one uppercase character (A-Z) and at least one lowercase character (a-z) and at least one digit character (0-9) and at least one non alpha numeric character (For example: @, $, #)

You will firstly need to log in by clicking here. You can then amend all of your details in the 'My Account' tab. Hit the 'Edit' button on the section you wish to update, amend the details and then click 'update'.

Please contact us and a member of our Customer Service team will be able to update your email address. Click here for details of how to get in touch.

Please login by clicking here. To locate previous orders, click the ‘Orders’ tab and under ‘Can’t see all of your orders?’ click on the button ‘Locate Orders’ and fill out the information required. If you need further assistance, please don’t hesitate to contact us.

Your subscriptions may be held under more than one customer number.

Please login by clicking here. To locate previous orders, click the ‘Orders’ page and under ‘Can’t see all of your orders?’ click on the button ‘Locate Orders’ and fill out the information required. If you need further assistance, please don’t hesitate to contact us.

The Bauer Media Group collects personal data in a number of ways, such as, when you give us a paper form to subscribe to a magazine, enter a competition, exhibit at an event or provide details at an event or when you interact with us via a website, mobile app or other digital services (“Services”).

We collect your details when you register on one of our websites; subscribe to our service; place an order on our website; search for a product; correspond with us by phone, e-mail or otherwise; register to attend one of our events; participate in discussion boards or other social media functions on our website; enter a competition or promotion.   We will always be transparent about how we plan to use your data so that you have the choice whether or not to give it to us. We respect your preferences and will do our best to make sure that we keep our promises.   For more information...

We will use your personal data when fulfilling a product or service that you have requested. For example, when you subscribe to a magazine; register to access online content; register to attend an event or when you enter a prize draw/competition.   We will only send you direct marketing when you have either provided consent for example by ticking a box or where we believe we can demonstrate a legitimate interest and have balanced this with your interests and privacy. You can opt out of receiving direct marketing at any time by clicking on the unsubscribe link on our emails or emailing our...

Please read our Privacy Policy on how to gain access to the personal data that we may have collected about you.

"Cookies" are small files that contain information that a website sends to your computer, laptop or mobile media device's hard drive while you are viewing a website. Each cookie is unique to your web browser and will contain some anonymous information such as unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preference or what's in your shopping basket.