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Empire VIP Terms & Conditions

What happens when I become a member of Empire VIP club and how do I access my benefits?

Within 3 working days of becoming a member of the Empire VIP Club you will receive a welcome email confirming your membership and details on how to access the Spoiler Special Podcast. You will get details on how to get instant digital access to the app and this is also where you will find your rewards.

Details of how to redeem your Picturehouse or Cineworld Cinemas membership and tickets will be sent to you via email once payment has been received and after the 14-day cooling off period. Please note this can take up to 16 days.

Picturehouse 

  • How do I activate my Picturehouse Membership?
    Around 16 days after becoming a member, you will receive a unique code from us via email to activate on the Picturehouse website or via phone. The email will provide you with further information on how to activate your membership using the unique code. To sign up with Picturehouse you will need to be 16+ years old.
  • How do I get my membership card?
    Once you have activated your membership with Picturehouse using your unique code, your shiny new card will be waiting for you at the Box Office of your local Picturehouse. To collect it, just quote the temporary card number sent to you in your Membership confirmation email from Picturehouse. If you prefer the digital version then your membership card will be available in the Picturehouse app.
  • How do I access my two free tickets online?
    Simply log in to Picturehouses.com using your online password (you’ll need to activate your card and create a password first). Once you’ve signed in, you can book your tickets. If you’re using the app, make sure you’re logged in to get discounts and use your free member tickets. Members can also book their free tickets in advance (either online or in person) for programmed performances.
  • How long are the tickets valid for?
    Your membership and free tickets are valid for 12 months. Remember your 12-month Picturehouse membership will not start until you have activated your unique code.
  • How do I get my food and drink discount?
    You must show your valid Membership card at the appropriate kiosk or bar. You do not need to be visiting the cinema to see a film to get a discount on food and drink.
  • How often can I use my food and ticket discount?
    Discounts are unlimited during your 12-month membership. The only limit is on free tickets of which you’ll receive 2 to use at any Picturehouse cinema.
  • How do I access/hear about free previews and how often will they be available?
    Look out for emails from Picturehouse with details on exclusive Previews and how to book.

  • How do I access priority booking where available?
    For the majority of special events and screenings, Picturehouse will offer Members priority booking if agreed with the distributor or content provider. Once logged into the website or Picturehouse app, priority booking events will automatically be available to book (exclusively to members). Tickets can be purchased via the phone by simply calling the box office and quoting your membership number when purchasing. Members will be notified via email about priority booking events.

  • How do I access partner discounts?
    Partner discounts may vary throughout the year. Picturehouse has a number of long-term and limited-time offers that are available exclusively to members. Current offers will be detailed in your welcome email from Picturehouse when you activate your card, and time-limited or new offers will be communicated via email as and when they may be available throughout the year.
  • How do I access Members’ Bars at Central, Fulham Rd and Finsbury Park
    Simply present your Membership card (either a physical plastic one or your virtual card on the Picturehouse App) to a Member of staff before entering the bar. Cards are usually checked either on the door of the bar, or on the entrance to the cinema screens. One member can bring up to 3 guests into the bar with them. If you need any help or directions to the Members’ Bar, please ask at the box office and a member of Picturehouse staff will be happy to show you the way.
  • What happens if I already have a Picturehouse membership?
    When you become a member of the Empire VIP Club, you will receive a unique code from us to activate your membership with Picturehouse. The unique code from us doesn’t need to be activated straight away, so you can wait until your current Picturehouse membership expires and then activate it with your Empire VIP Club unique Cinemas membership code. You will get a new membership card when you activate your membership with the unique code, as the conditions of your Empire VIP Club membership differ slightly to the ones that Picturehouse offer themselves. If you have any free tickets remaining on your previous Picturehouse membership when it expires, you can roll them over to your Empire VIP Club Picturehouse membership by contacting Picturehouse customer service just before your current deal expires.

Customer Service - Picturehouse

Cineworld Cinemas 

  • How do I activate my Cineworld Cinemas My Cineworld Plus Membership?
    Around 16 days after becoming a member, you will receive a unique code from us via email to redeem on a Cineworld Cinemas website. The email will provide you with further information on how to claim your membership using the unique code. Please note to sign up with Cineworld Cinemas you will need to be 16+ years old.
  • How do I get my Cineworld Plus membership?
    Once you have redeemed your Unique Code  with Cineworld Cinemas you will be given a gift voucher which you can redeem when you sign up for your My Cineworld Plus at experience.cineworld.co.uk/register.
  • How do I access my two free tickets online?
    When you redeem your Unique Code with Cineworld Cinemas you will be given two Adult Ticket Voucher Code and instructions on how to redeem them for your chosen cinema, film, date and time.
  • How long are the tickets valid for?
    Your My Cineworld Plus membership and free tickets are valid for 12 months. Your 12-month My Cineworld Plus membership will not start until you have redeemed your unique code.
  • How do I get my food and drink vouchers?
    Once you have registered as a My Cineworld Plus member you will receive voucher codes and instructions on how to claim your food and drinks vouchers. 
  • How do I get my 10% discount on tickets?
    Once you have registered as a My Cineworld Plus member, simply sign in with your registration details and the 10% discount will automatically be applied.
  • How often can I use my ticket discount?
    Discounts are unlimited during your 12-month membership. The only limit is on free tickets of which you’ll receive 2 to use at any Cineworld Cinemas cinema.
  • What happens if I already have a My Cineworld Cinemas Plus membership?
    When you become a member of the Empire VIP Club, you will receive a unique code from us to redeem for your membership with Cineworld Cinemas. The unique code from us doesn’t need to be activated straight away, so you can wait until your current membership expires and then redeem your Empire VIP Club code.

Customer Service - Cineworld Cinemas

Empire Special Spoiler Podcast

  • How do I access the Spoiler Special podcast?
    Within a few working days of subscribing to Empire VIP Club you will receive an email which includes the unique link to our podcast partner platform. Please click the unique link to our partner podcast platform, Supporting Cast, included in your Empire VIP Club welcome email. After you enter your email, you will see a flash message that says: "Please check your email. If you have access, we’ll send you an email with a link." Please then check your email to verify and Sign into your account. You will then be able to access the Spoiler Special podcast on whichever app you get your podcasts.
  • Is there a limit to how many archived episodes I can access?
    There is no limit to the number of archived episodes you can access.
  • I already subscribe to the Spoiler Special podcast – what do I need to do?
    You will need to cancel your current podcast subscription which will ensure no further payments are taken. Payments are non-refundable and you will not be able to get any refunds or credits for any partial membership periods or unconsumed content but you will now have access to the podcast via the Empire VIP Club. To cancel, go to the "Account" page on Spoiler Specials | Buy (supportingcast.fm and follow the instructions for cancellation. When you cancel your podcast subscription, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Account" page. You will have access to the content via your Empire VIP Club membership and will need to follow the instructions on how to redeem this. Access to the podcast will remain active whilst you have a paid for Empire VIP Club Membership. If the Empire VIP Club Membership expires or is cancelled access to the podcast will cease.
  • Who do I contact and how if the podcasts access won’t work?
    Please contact help@supportingcast.fm
  • How do I access the 100+ episode archive?
    All spoiler specials – past and present – will be available in your feed the moment you subscribe.

Empire VIP Club Events

  • How do I hear about Empire VIP events and how do I access them?
    We’ll keep you updated on all events and booking details via email so keep an eye on your inbox!
  • Will the events be virtual or live?
    There will be a mix of virtual and live events.
  • Can I bring a guest to the live events?
    Previous Empire events have included a plus one but future events will be determined on an event-by-event basis.
  • Will I get free tickets to the Live Empire Podcasts.
    Empire VIP events are free but Live Podcasts are separate events and not included. However, Empire VIP subscribers will get access to a 24-hour advance booking window so that you don’t miss out.
  • How many events will there be?
    There will be a minimum of 6 events each year.
  • Will I be guaranteed a ticket to every event?
    You will be eligible for all events, however live events will have limited capacity and tickets will be allocated on a first come, first served basis.
  • Who do I contact with queries on any of the above?
    Please email empirevip@bauermedia.co.uk and we will endeavour to get back to you within two working days.
What do I get as part of my Empire VIP Club membership package?

Print magazine delivered directly to your door with bespoke, world-exclusive, subscriber-only covers

Instant Digital access to our content on the Members Only website and in the Empire Magazine App.

ACCESS TO THE EMPIRE SPOILER SPECIAL PODCAST, WORTH £32.99 (min. two episodes per month). Filmmakers and Team Empire dig deep into the best new releases. PLUS exclusive access to the 100-plus episode archive.

EXCLUSIVE VIP CLUB EVENTS HOSTED BY THE EMPIRE TEAM (min. six per year)

  • Live Q&A + screening events with filmmakers and actors
  • First-look preview screenings
  • Exclusive pre-sale window for all live Empire Film Podcast events

CHOICE OF 12-MONTH PICTUREHOUSE OR CINEWORLD CINEMAS MEMBERSHIP

PICTUREHOUSE

1 x 12-month Picturehouse membership which includes:
  • 2 x free standard tickets to use at any Picturehouse cinema
  • 20% off food & drink purchased in cinema
  • £2 discount on all standard tickets (with no booking fee)
  • Invites to preview screenings
  • Priority booking where available
  • Complimentary access to Picturehouse Member’s bar at Central, Fulham Road and Finsbury Park

NB: To sign up with Picturehouse you will need to be 16+ years old. Terms and conditions apply.

CINEWORLD CINEMAS

1 x 12 month My Cineworld Plus membership which includes:
  • 2 x free standard 2D adult tickets to use at any Cineworld cinema
  • 10% off standard tickets when booked through your online account (booking fee applies)
  • Extra £6 worth of vouchers (3 x £2 vouchers) to redeem against ‘2 for’ combos (a regular sized soft dispensed drink with either regular sized popcorn, hot dog, or nachos)
NB: To sign up with Cineworld Cinemas you will need to be 16+ years old. Terms and conditions apply.
How much does Empire VIP cost?

Please visit Great Magazines for our latest offers.

I have an issue with my magazine membership or payment – who do I contact?

If you would like to get in touch with us about your membership please click here.

Can I become an Empire VIP Club member if I live outside the UK?

Unfortunately, at this time the Empire VIP Club membership is not currently available overseas.

I haven’t been receiving emails from Empire VIP Club– what do I do?

It is critical that we hold a valid email address (preferably a personal one) in order for you to continue to receive info and updates about your Empire VIP Club membership). Please contact us and we can check this for you.

Can I use a gift card or Tesco voucher to pay for an Empire VIP Club membership?

Gift cards and Tesco vouchers are not able to be used towards payment for Empire VIP Club memberships

How do I become an Empire VIP Club member?

We have a dedicated hotline especially for our existing subscribers. Just ring 01858 438 752 to make the switch.

What if I have an annual Empire subscription?

We will refund the outstanding balance on your existing subscription and set up a brand new 12 month subscription to Empire VIP. Simply contact our subscriptions team on 01858 438 752.

Will I still get my limited edition subscriber’s covers?

Yes, if you are a print subscriber you will still receive your exclusive subscriber’s covers whether you are a member of Empire VIP Club or not.

Will I miss an issue when I switch?

No, you will continue to receive your print magazines without any interruption.

Yes, absolutely. You can continue to subscribe to the Spoiler Special Podcasts alone if you prefer.

You will need to cancel your current podcast subscription which will ensure no further payments are taken. Payments are non-refundable and you will not be able to get any refunds or credits for any partial membership periods or unconsumed content but you will now have access to the podcast via the Empire VIP Club. To cancel, go to the "Account" page on Spoiler Specials | Buy (supportingcast.fm and follow the instructions for cancellation. When you cancel your podcast subscription, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Account" page. You will have access to the content via your Empire VIP Club membership and will need to follow the instructions on how to redeem this. Access to the podcast will remain active whilst you have a paid for Empire VIP Club Membership. If the Empire VIP Club Membership expires or is cancelled access to the podcast will cease.

How do I become an Empire VIP Club Member?

Please visit Great Magazines for our latest offers.

What happens when I become a member of Empire VIP Club and how do I access my benefits?

Within 3 working days of becoming a member of the Empire VIP Club you will receive a welcome email confirming your membership and details on how to access the Spoiler Special Podcast. You will get details on how to get instant digital access to the app and this is also where you will find your rewards.

Details of how to redeem your Picturehouse or Cineworld Cinemas membership and tickets will be sent to you via email once payment has been received and after the 14-day cooling off period. Please note this can take up to 16 days.

Picturehouse 

  • How do I activate my Picturehouse Membership?
    Around 16 days after becoming a member, you will receive a unique code from us via email to activate on the Picturehouse website or via phone. The email will provide you with further information on how to activate your membership using the unique code. Please note to sign up with Picturehouse you will need to be 16+ years old.
  • How do I get my membership card?
    Once you have activated your membership with Picturehouse using your unique code, your shiny new card will be waiting for you at the Box Office of your local Picturehouse. To collect it, just quote the temporary card number sent to you in your Membership confirmation email from Picturehouse. If you prefer the digital version then your membership card will be available in the Picturehouse app.
  • How do I access my two free tickets online?
    Simply log in to Picturehouses.com using your online password (you’ll need to activate your card and create a password first). Once you’ve signed in, you can book your tickets. If you’re using the app, make sure you’re logged in to get discounts and use your free member tickets. Members can also book their free tickets in advance (either online or in person) for programmed performances.
  • How long are the tickets valid for?
    Your membership and free tickets are valid for 12 months. Remember your 12-month Picturehouse membership will not start until you have activated your unique code.
  • How do I get my food and drink discount?
    You must show your valid Membership card at the appropriate kiosk or bar. You do not need to be visiting the cinema to see a film to get a discount on food and drink.
  • How often can I use my food and ticket discount?
    Discounts are unlimited during your 12-month membership. The only limit is on free tickets of which you’ll receive 2 to use at any Picturehouse cinema.
  • How do I access/hear about free previews and how often will they be available?
    Look out for emails from Picturehouse with details on exclusive Previews and how to book.

  • How do I access priority booking where available?
    For the majority of special events and screenings, Picturehouse will offer Members priority booking if agreed with the distributor or content provider. Once logged into the website or Picturehouse app, priority booking events will automatically be available to book (exclusively to members). Tickets can be purchased via the phone by simply calling the box office and quoting your membership number when purchasing. Members will be notified via email about priority booking events.

  • How do I access partner discounts?
    Partner discounts may vary throughout the year. Picturehouse has a number of long-term and limited-time offers that are available exclusively to members. Current offers will be detailed in your welcome email from Picturehouse when you activate your card, and time-limited or new offers will be communicated via email as and when they may be available throughout the year.
  • How do I access Members’ Bars at Central, Fulham Rd and Finsbury Park
    Simply present your Membership card (either a physical plastic one or your virtual card on the Picturehouse App) to a Member of staff before entering the bar. Cards are usually checked either on the door of the bar, or on the entrance to the cinema screens. One member can bring up to 3 guests into the bar with them. If you need any help or directions to the Members’ Bar, please ask at the box office and a member of Picturehouse staff will be happy to show you the way.
  • What happens if I already have a Picturehouse membership?
    When you become a member of the Empire VIP Club, you will receive a unique code from us to activate your membership with Picturehouse. The unique code from us doesn’t need to be activated straight away, so you can wait until your current Picturehouse membership expires and then activate it with your Empire VIP Club unique Cinemas membership code. You will get a new membership card when you activate your membership with the unique code, as the conditions of your Empire VIP Club membership differ slightly to the ones that Picturehouse offer themselves. If you have any free tickets remaining on your previous Picturehouse membership when it expires, you can roll them over to your Empire VIP Club Picturehouse membership by contacting Picturehouse customer service just before your current deal expires.

Customer Service - Picturehouse

Cineworld Cinemas 

  • How do I activate my Cineworld Cinemas My Cineworld Plus Membership?
    Around 16 days after becoming a member, you will receive a unique code from us via email to redeem on a Cineworld Cinemas website. The email will provide you with further information on how to claim your membership using the unique code. Please note to sign up with Cineworld Cinemas you will need to be 16+ years old.
  • How do I get my Cineworld Plus membership?
    Once you have redeemed your Unique Code  with Cineworld Cinemas you will be given a gift voucher which you can redeem when you sign up for your My Cineworld Plus at experience.cineworld.co.uk/register.
  • How do I access my two free tickets online?
    When you redeem your Unique Code with Cineworld Cinemas you will be given two Adult Ticket Voucher Code and instructions on how to redeem them for your chosen cinema, film, date and time.
  • How long are the tickets valid for?
    Your My Cineworld Plus membership and free tickets are valid for 12 months. Your 12-month My Cineworld Plus membership will not start until you have redeemed your unique code.
  • How do I get my food and drink vouchers?
    Once you have registered as a My Cineworld Plus member you will receive voucher codes and instructions on how to claim your food and drinks vouchers. 
  • How do I get my 10% discount on tickets?
    Once you have registered as a My Cineworld Plus member, simply sign in with your registration details and the 10% discount will automatically be applied.
  • How often can I use my ticket discount?
    Discounts are unlimited during your 12-month membership. The only limit is on free tickets of which you’ll receive 2 to use at any Cineworld Cinemas cinema.
  • What happens if I already have a My Cineworld Cinemas Plus membership?
    When you become a member of the Empire VIP Club, you will receive a unique code from us to redeem for your membership with Cineworld Cinemas. The unique code from us doesn’t need to be activated straight away, so you can wait until your current membership expires and then redeem your Empire VIP Club code.

Customer Service - Cineworld Cinemas

Empire Special Spoiler Podcast

  • How do I access the Spoiler Special podcast?
    Within a few working days of subscribing to Empire VIP Club you will receive an email which includes the unique link to our podcast partner platform. Please click the unique link to our partner podcast platform, Supporting Cast, included in your Empire VIP Club welcome email. After you enter your email, you will see a flash message that says: "Please check your email. If you have access, we’ll send you an email with a link." Please then check your email to verify and Sign into your account. You will then be able to access the Spoiler Special podcast on whichever app you get your podcasts.
  • Is there a limit to how many archived episodes I can access?
    There is no limit to the number of archived episodes you can access.
  • I already subscribe to the Spoiler Special podcast – what do I need to do?
    You will need to cancel your current podcast subscription which will ensure no further payments are taken. Payments are non-refundable and you will not be able to get any refunds or credits for any partial membership periods or unconsumed content but you will now have access to the podcast via the Empire VIP Club. To cancel, go to the "Account" page on Spoiler Specials | Buy (supportingcast.fm and follow the instructions for cancellation. When you cancel your podcast subscription, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Account" page. You will have access to the content via your Empire VIP Club membership and will need to follow the instructions on how to redeem this. Access to the podcast will remain active whilst you have a paid for Empire VIP Club Membership. If the Empire VIP Club Membership expires or is cancelled access to the podcast will cease.
  • Who do I contact and how if the podcasts access won’t work?
    Please contact help@supportingcast.fm
  • How do I access the 100+ episode archive?
    All spoiler specials – past and present – will be available in your feed the moment you subscribe.

Empire VIP Club Events

  • How do I hear about Empire VIP events and how do I access them?
    We’ll keep you updated on all events and booking details via email so keep an eye on your inbox!
  • Will the events be virtual or live?
    There will be a mix of virtual and live events.
  • Can I bring a guest to the live events?
    Previous Empire events have included a plus one but future events will be determined on an event-by-event basis.
  • Will I get free tickets to the Live Empire Podcasts.
    Empire VIP events are free but Live Podcasts are separate events and not included. However, Empire VIP subscribers will get access to a 24-hour advance booking window so that you don’t miss out.
  • How many events will there be?
    There will be a minimum of 6 events each year.
  • Will I be guaranteed a ticket to every event?
    You will be eligible for all events, however live events will have limited capacity and tickets will be allocated on a first come, first served basis.
  • Who do I contact with queries on any of the above?
    Please email empirevip@bauermedia.co.uk and we will endeavour to get back to you within two working days.

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