Empire VIP Terms & Conditions



What happens when I subscribe to Empire VIP and how do I get my perks?

Within 3 days of subscribing to Empire VIP you will receive a welcome email confirming your subscription. Here are some useful FAQs on your VIP perks below:

Picturehouse

  • How do I activate my Picturehouse Membership?
    As much as they’d love to, Picturehouse are unable to process new memberships whist their cinemas are closed. When the cinemas reopen you will receive a unique code from us via email to activate on the Picturehouse website or via phone (details of both options will be in the email)
  • How do I get my membership card?
    Once you have activated your membership with Picturehouse using your unique code, your shiny new card will be waiting for you at the Box Office of your local Picturehouse. To collect it, just quote the temporary card number sent to you in your Membership confirmation email from Picturehouse. If you prefer the digital version then your membership card will be available in the Picturehouse app.
  • How do I access my two free tickets online?
    Simply log in to Picturehouses.com using your online password (you’ll need to activate your card and create a password first). Once you’ve signed in, you can book your tickets. If you’re using the app, make sure you’re logged in to get discounts and use your free member tickets. Members can also book their free tickets in advance (either online or in person) for programmed performances.
  • How long are the tickets valid for?
    Your membership and free tickets are valid for 12 months from when the cinemas reopen. Remember you will not receive the unique code until cinemas reopen and your 12-month membership will not start until you have activated your unique code.
  • How do I get my food and drink discount?
    You must show your valid Membership card at the appropriate kiosk or bar. You do not need to be visiting the cinema to see a film to get a discount on food and drink.
  • How often can I use my food and ticket discount?
    Discounts are unlimited during your 12-month membership. The only limit is on free tickets of which you’ll receive 2 to use at any Picturehouse cinema
  • How do I access/hear about free previews and how often will they be available?
    Look out for emails from Picturehouse with details on exclusive Previews and how to book.
  • How do I access priority booking where available?
    For the majority of special events and screenings, Picturehouse will offer Members priority booking if agreed with the distributor or content provider. Once logged into the website or Picturehouse app, priority booking events will automatically be available to book (exclusively to members). Tickets can be purchased via the phone by simply calling the box office and quoting your membership number when purchasing. Members will be notified via email about priority booking events.
  • How do I access partner discounts?
    Partner discounts may vary throughout the year. Picturehouse has a number of long-term and limited-time offers that are available exclusively to members. Current offers will be detailed in your welcome email from Picturehouse when you activate your card, and time-limited or new offers will be communicated via email as and when they may be available throughout the year.
  • How do I access Members’ Bars at Central, Fulham Rd and Finsbury Park
    Simply present your Membership card (either a physical plastic one or your virtual card on the Picturehouse App) to a Member of staff before entering the bar. Cards are usually checked either on the door of the bar, or on the entrance to the cinema screens. One member can bring up to 3 guests into the bar with them. If you need any help or directions to the Members’ Bar, please ask at the box office and a member of Picturehouse staff will be happy to show you the way.
  • I don’t live near a Picturehouse cinema – can I claim my membership elsewhere?
    Whilst Picturehouse is nationwide we understand they have fewer cinemas than the bigger chains, but they do love cinema as much as us! Unfortunately, we’re unable to offer membership to an alternative cinema.
  • What happens if I already have a Picturehouse membership?
    When you subscribe to Empire VIP and the cinemas reopen, you will receive a unique code from us to activate your membership with Picturehouse. The unique code from us doesn’t need to be activated straight away, so you can wait until your current Picturehouse membership expires and then activate your Empire VIP code. You will get a new membership card when you activate your membership with the unique code, as the conditions of your Empire VIP membership differ slightly to the ones that Picturehouse offer themselves. If you have any free tickets remaining on your previous Picturehouse membership when it expires, you can roll them over to your Empire VIP Picturehouse membership by contacting Picturehouse customer service just before your current deal expires.

Customer Service - Picturehouse

  • Who do I contact with queries on any of the above?
    During this period of closure Picturehouse are unable to take phone calls. If you'd like to contact Picturehouse customer service, then please email enquiries@picturehouses.co.uk.
  • Where can I find full Picturehouse membership terms and conditions?
    https://www.picturehouses.com/terms&conditions

Empire Special Spoiler Podcast

  • How do I access the Spoiler Special podcast?
    Within a few working days of subscribing to Empire VIP you will receive an email which includes the unique link to our podcast partner platform. Please click the unique link to our partner podcast platform, Supporting Cast, included in your Empire VIP welcome email. After you enter your email, you will see a flash message that says: "Please check your email. If you have access, we’ll send you an email with a link." Please then check your email to verify and Sign into your account. You will then be able to access the Spoiler Special podcast on whichever app you get your podcasts.
  • Is there a limit to how many archived episodes I can access?
    There is no limit to the number of archived episodes you can access.
  • I already subscribe to the Spoiler Special podcast – what do I need to do?
    You will need to cancel your current podcast subscription with Glow as per Glow’s terms and conditions https://www.glow.fm/terms-of-service. You will not be billed for any future months going forward. If you have an existing annual subscription to the Spoiler Special podcast and decide to switch to Empire VIP then we will arrange for a full refund of your Spoiler Special annual subscription, regardless of how much remains. In order for us to arrange for the refund for your Spoiler Special annual subscription, please email us at EmpireVIP@bauermedia.co.uk ensuring that you include your Empire VIP customer number.
  • Who do I contact and how if the podcasts access won’t work?
    Please contact help@supportingcast.fm
  • How do I access the 100+ episode archive?
    All spoiler specials – past and present – will be available in your feed the moment you subscribe.

VIP Club Events

  • How do I hear about Empire VIP events and how do I access them?
    We’ll keep you updated on all events and booking details via email so keep an eye on your inbox!
  • Will the events be virtual or live?
    Due to the ongoing Covid-19 pandemic, events will be exclusively virtual at first. Moving forward we foresee a mix of virtual and live events (when we consider it safe to hold them).
  • Can I bring a guest to the live events?
    Previous Empire events have included a plus one but future events will be determined on an event-by-event basis.
  • Will I get free tickets to the Live Empire Podcasts.
    VIP events are free but Live Podcasts are separate events and not included. However, VIP subscribers will get access to a 24-hour advance booking window so that you don’t miss out.
  • How many events will there be?
    There will be a minimum of 6 live events each year.
  • Will I be guaranteed a ticket to every event?
    You will be eligible for all events, however live events will have limited capacity and tickets will be allocated on a first come, first served basis.
  • Who do I contact with queries on any of the above?
    Please email empirevip@bauermedia.co.uk and we will endeavour to get back to you within two working days.
What do I get as part of my VIP subscription package?
  • 13 ISSUES OF EMPIRE delivered directly to your door, with bespoke, world-exclusive, subscriber-only covers
  • THE EMPIRE SPOILER SPECIAL PODCAST (min. two episodes per month) Filmmakers and Team Empire dig deep into the best new releases. PLUS exclusive access to the 100-plus episode archive
  • EXCLUSIVE VIP CLUB EVENTS HOSTED BY THE EMPIRE TEAM (min. six per year)
    • Live Q&A + screening events with filmmakers and actors
    • First-look preview screenings
    • Exclusive pre-sale window for all live Empire Film Podcast events
  • 12-MONTH PICTUREHOUSE MEMBERSHIP
    • Two free tickets for use at any Picturehouse cinema
    • 20% discount on all food and drink at Picturehouse cinemas
    • £2 discount on all tickets at Picturehouse cinemas across the UK
    • Invites to free preview screenings
    • Access to priority booking where available
    • Access to partner discounts
    • Access to the Members bars at Central, Fulham Road and the new Finsbury Park Picturehouse
  • NB: Memberships will start from when Picturehouse cinemas open in 2021. Terms and conditions apply.
How much does Empire VIP cost?

The best value offer is £79 for the year when you pay by recurring payment or £85 as a one-off payment

I have an issue with my magazine subscription or payment – who do I contact?

If you would like to get in touch with us about your subscription please contact our Customer Service team by emailing bauer@subscription.co.uk or you can call us on 01858 438884. To view our current opening hours please click here.

Can I switch to an Empire VIP subscriber if I live outside the UK?

Empire VIP is currently available for UK subscribers only

If I change my mind about Empire VIP can I switch back to being just a magazine subscriber?

Empire VIP subscriptions are taken on an annual basis and will therefore run for the full 12 months. The subscription cannot be cancelled mid-term.

For general subscription FAQs please see our FAQ page

I haven’t been receiving emails from Empire VIP – what do I do?

It is critical that we hold a valid email address (preferably a personal one) in order for you to continue to receive info and updates about your VIP membership). Please note that the email address we have connected to your subscription account needs to be the same as the one used to access the Spoiler Special podcast. If you change your email address please contact customer services on 01858 438884.

How will my VIP subscription appear in my online subscription account?

It will show as an Empire subscription only not as an Empire VIP subscription at this point in time.

Can I use a gift card or Tesco voucher to pay for Empire VIP?

Gift cards and Tesco vouchers are not able to be used towards payment for Empire VIP

How do I become a VIP subscriber?

We have a dedicated hotline especially for our existing subscribers. Just ring 01858 438 752 to make the switch.

Can I just keep my regular subscription?

Absolutely. If you’d rather remain a print subscriber without the VIP benefits then you don’t need to do anything.

What if I have an annual subscription?

We will refund the outstanding balance on your existing subscription and set up a brand new 12 month subscription to Empire VIP. Simply contact our subscriptions team on 01858 438 752.

Will I still get my limited edition subscriber’s covers?

Yes, if you are a print subscriber you will still receive your exclusive subscriber’s covers whether you are a member of Empire VIP or not.

How do I make the switch to VIP?

Simply call 01858 438 752 and we can switch you over.

Will I miss an issue when I switch?

No your subscription should continue seamlessly

Yes, absolutely. You can continue to subscribe to the Spoiler Special Podcasts alone if you prefer.

You will need to cancel your current podcast subscription with Glow as per Glow’s terms and conditions https://www.glow.fm/terms-of-service. You will not be billed for any future months going forward. If you have an existing annual subscription to the Spoiler Special podcast and decide to switch to Empire VIP then we will arrange for a full refund of your Spoiler Special annual subscription, regardless of how much remains. In order for us to arrange for the refund for your Spoiler Special annual subscription, please email us at EmpireVIP@bauermedia.co.uk ensuring that you include your Empire VIP customer number.
How do I become an Empire VIP subscriber?

Simply call 01858 438 884 and they will set you up with a new VIP subscription or visit www.greatmagazines.co.uk/empire-vip

What happens when I subscribe to Empire VIP and how do I get my perks?

Within 3 days of subscribing to Empire VIP you will receive a welcome email confirming your subscription. Here are some useful FAQs on your VIP perks below:

Picturehouse

  • How do I activate my Picturehouse Membership?
    As much as they’d love to, Picturehouse are unable to process new memberships whist their cinemas are closed. When the cinemas reopen you will receive a unique code from us via email to activate on the Picturehouse website or via phone (details of both options will be in the email)
  • How do I get my membership card?
    Once you have activated your membership with Picturehouse using your unique code, your shiny new card will be waiting for you at the Box Office of your local Picturehouse. To collect it, just quote the temporary card number sent to you in your Membership confirmation email from Picturehouse. If you prefer the digital version then your membership card will be available in the Picturehouse app.
  • How do I access my two free tickets online?
    Simply log in to Picturehouses.com using your online password (you’ll need to activate your card and create a password first). Once you’ve signed in, you can book your tickets. If you’re using the app, make sure you’re logged in to get discounts and use your free member tickets. Members can also book their free tickets in advance (either online or in person) for programmed performances.
  • How long are the tickets valid for?
    Your membership and free tickets are valid for 12 months from when the cinemas reopen. Remember you will not receive the unique code until cinemas reopen and your 12-month membership will not start until you have activated your unique code.
  • How do I get my food and drink discount?
    You must show your valid Membership card at the appropriate kiosk or bar. You do not need to be visiting the cinema to see a film to get a discount on food and drink.
  • How often can I use my food and ticket discount?
    Discounts are unlimited during your 12-month membership. The only limit is on free tickets of which you’ll receive 2 to use at any Picturehouse cinema
  • How do I access/hear about free previews and how often will they be available?
    Look out for emails from Picturehouse with details on exclusive Previews and how to book.
  • How do I access priority booking where available?
    For the majority of special events and screenings, Picturehouse will offer Members priority booking if agreed with the distributor or content provider. Once logged into the website or Picturehouse app, priority booking events will automatically be available to book (exclusively to members). Tickets can be purchased via the phone by simply calling the box office and quoting your membership number when purchasing. Members will be notified via email about priority booking events.
  • How do I access partner discounts?
    Partner discounts may vary throughout the year. Picturehouse has a number of long-term and limited-time offers that are available exclusively to members. Current offers will be detailed in your welcome email from Picturehouse when you activate your card, and time-limited or new offers will be communicated via email as and when they may be available throughout the year.
  • How do I access Members’ Bars at Central, Fulham Rd and Finsbury Park
    Simply present your Membership card (either a physical plastic one or your virtual card on the Picturehouse App) to a Member of staff before entering the bar. Cards are usually checked either on the door of the bar, or on the entrance to the cinema screens. One member can bring up to 3 guests into the bar with them. If you need any help or directions to the Members’ Bar, please ask at the box office and a member of Picturehouse staff will be happy to show you the way.
  • I don’t live near a Picturehouse cinema – can I claim my membership elsewhere?
    We are unable to offer membership to an alternative cinema chain.
  • What happens if I already have a Picturehouse membership?
    When you subscribe to Empire VIP and the cinemas reopen, you will receive a unique code from us to activate your membership with Picturehouse. The unique code from us doesn’t need to be activated straight away, so you can wait until your current Picturehouse membership expires and then activate your Empire VIP code. You will get a new membership card when you activate your membership with the unique code, as the conditions of your Empire VIP membership differ slightly to the ones that Picturehouse offer themselves. If you have any free tickets remaining on your previous Picturehouse membership when it expires, you can roll them over to your Empire VIP Picturehouse membership by contacting Picturehouse customer service just before your current deal expires.

Customer Service - Picturehouse

  • Who do I contact with queries on any of the above?
    During this period of closure Picturehouse are unable to take phone calls. If you'd like to contact Picturehouse customer service, then please email enquiries@picturehouses.co.uk.
  • Where can I find full Picturehouse membership terms and conditions?
    https://www.picturehouses.com/terms&conditions

Empire Special Spoiler Podcast

  • How do I access the Spoiler Special podcast?
    Within a few working days of subscribing to Empire VIP you will receive an email which includes the unique link to our podcast partner platform. Please click the unique link to our partner podcast platform, Supporting Cast, included in your Empire VIP welcome email. After you enter your email, you will see a flash message that says: "Please check your email. If you have access, we’ll send you an email with a link." Please then check your email to verify and Sign into your account. You will then be able to access the Spoiler Special podcast on whichever app you get your podcasts.
  • Is there a limit to how many archived episodes I can access?
    There is no limit to the number of archived episodes you can access.
  • I already subscribe to the Spoiler Special podcast – what do I need to do?
    You will need to cancel your current podcast subscription with Glow as per Glow’s terms and conditions https://www.glow.fm/terms-of-service. You will not be billed for any future months going forward. If you have an existing annual subscription to the Spoiler Special podcast and decide to switch to Empire VIP then we will arrange for a full refund of your Spoiler Special annual subscription, regardless of how much remains. In order for us to arrange for the refund for your Spoiler Special annual subscription, please email us at EmpireVIP@bauermedia.co.uk ensuring that you include your Empire VIP customer number.
  • Who do I contact and how if the podcasts access won’t work?
    Please contact help@supportingcast.fm
  • How do I access the 100+ episode archive?
    All spoiler specials – past and present – will be available in your feed the moment you subscribe.
  • What is the difference between the Empire Special Spoiler Podcast and the free weekly Empire Film Podcast?
    The Empire Film Podcast is a free weekly podcast discussing the latest movie news, games, listener questions and interviews. The Spoiler Special Podcast is a much deeper look (episodes sometimes 2+ hours long!) inside a big new release with detailed, plot-heavy discussion and analysis from the Empire team and usually the filmmakers themselves. Plus you'll get exclusive subscriber-only access to our archive of 101 Spoiler Specials.

VIP Club Events

  • How do I hear about Empire VIP events and how do I access them?
    We’ll keep you updated on all events and booking details via email so keep an eye on your inbox!
  • Will the events be virtual or live?
    Due to the ongoing Covid-19 pandemic, events will be exclusively virtual at first. Moving forward we foresee a mix of virtual and live events (when we consider it safe to hold them).
  • Can I bring a guest to the live events?
    Previous Empire events have included a plus one but future events will be determined on an event-by-event basis.
  • Will I get free tickets to the Live Empire Podcasts.
    VIP events are free but Live Podcasts are separate events and not included. However, VIP subscribers will get access to a 24-hour advance booking window so that you don’t miss out.
  • How many events will there be?
    There will be a minimum of 6 live events each year.
  • Will I be guaranteed a ticket to every event?
    You will be eligible for all events, however live events will have limited capacity and tickets will be allocated on a first come, first served basis.
  • Who do I contact with queries on any of the above?
    Please email empirevip@bauermedia.co.uk and we will endeavour to get back to you within two working days.

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