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Frequently Asked Questions

Frequently Asked Questions

What countries are the TESCO offer available in?

Offer valid for UK subscriptions only; which includes Northern Ireland, but excludes BFPO addresses.

I have an issue with redeeming my TESCO clubcard points, who should I speak too?

If you need any assistance you can call 0808 100 0707* or 0330 123 0707** Option 2, Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm.

* Free from BT landlines. Other providers vary. Calls may be recorded. 
** Charged at local rate from mobiles and private telephones.

Am I entitled to a refund if I require one?

Once the subscription has been paid in full using all or part payment in Clubcard vouchers it is subject to Great Magazines terms and conditions for one off payments. Any payment portion of a subscription made with vouchers is non-refundable. No refund will be given outside of the 14-day cooling off period. The 14-day cooling off period applies to new (not renewed) subscriptions only. This period starts once you have received your order confirmation. Once commenced, subscriptions will continue until the end of the chosen subscription term.

Where is my code so I can redeem one of the subscription offers?

Once you have converted your vouchers into pounds to spend on the Great Magazines website, you will receive two order confirmation emails. The second email will contain your unique code and link to the Great Magazines website. If you have not received these emails please contact the TESCO customer service team on 0808 100 0707* or 0330 123 07078** Option 2, Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm.

* Free from BT landlines. Other providers vary. Calls may be recorded. 
** Charged at local rate from mobiles and private telephones.

What shall I do if my voucher code isn’t being accepted in the checkout?

Please contact the TESCO customer service team on 0808 100 0707* or 0330 123 0707** Option 2, Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm.

* Free from BT landlines. Other providers vary. Calls may be recorded. 
** Charged at local rate from mobiles and private telephones.

When will I receive my magazine subscription?

When you enter the checkout, you are able to choose when you would like your first issue delivered.