Firstly, are you using an older device and operating system? The app no longer supports devices running 32-bit processors.
Secondly, what operating system are you using? You need to be using Marshmallow or later.
Any older devices or operating systems may not be able to run this app.
If you’re using modern, supported devices / operating systems, yet are still having difficulty downloading issues, please follow these tips:
1) When you download an issue please only download one at a time
2) Remain on the storefront when the issue is downloading, until the process is complete
3) Do not navigate away from the app
4) Do not attempt to download more than one issue at once
Also, please check the available storage space on your device and always use a good Wi Fi connection to download – the faster your broadband/fibre speed, the quicker the download
Check how many apps your device has running at once. If a number of apps remain launched & open on your device, it can take up the device’s available memory and make it tricky to download a digital edition of a magazine. Ideally, only have one or two apps running simultaneously when you’re downloading a digital magazine
If you have any questions on this, or if the app keeps crashing even though you’re using a supported device and operating system, please email email@example.com and we’ll advise further.
Using the Google Play Store app, tap the menu> My apps and games, find the app and tap 'Uninstall'. Then go back into the app store and re-download. This can work but please note: you will lose previously downloaded issues. To access them again you’ll need to login again.