ANDROID FOR GOOGLE PLAY & GENERAL APP PERFORMANCE TROUBLESHOOTING

A troubleshooting guide to help you if you are experiencing problems with your Android device.



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General Tips
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Devices and operating systems the Android app works on
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There’s a version of your app on Google Play Newsstand AND in the Google Play App Store! Why?
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How to access your digital magazines
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What to do if your app keeps crashing
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Bought an issue, but being asked to pay for it again?
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App is running slow
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Retrieving your username
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Can’t remember your password?
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How to remove previously downloaded issues from your device
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Purchased a digital magazine subscription directly from Google Play (as oppose to Great Magazines website) and need help?


If you have any questions or need assistance with the above, please e-mail bauerdigital@subscription.co.uk. Please ensure you include your unique customer number as well as which device/operating system you are using and outline the problem you are experiencing. All queries will be responded to within three days.

 

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