Frequently Asked Questions

Welcome Gift

If a Welcome Gift is included with a Subscription or Membership offer, this is valid for new UK subscribers or Members only.

How do I change my address?

You can update your address online in the ‘My Account’ area. If you are already a user, log on with the below link. https://www.greatmagazines.co.uk/Solo/Account/Login To create an account, use the above link and click on the ‘Create an account now” link below the log in section. You can update your details in the 'My Account' tab. Under ‘Account Details’ click the 'Update' button, amend the details and hit 'submit’. Still have a question? Click here for details of how to get in touch.

What is my customer number?

Your customer number will either be 10 or 12 digits long. e.g., 010000950302 or 0000950302. This can be found on the piece of paper containing your address label, which you receive with your magazine. Alternatively, you can locate your customer number by logging in here and your customer number will be shown in the top right-hand corner.

How do I renew my magazine subscription?

If you paid for your subscription as a one-off payment by using either your credit/debit card, PayPal, or cheque, we will send you a reminder before the end of your subscription.

Please note if you pay by a recurring payment method such as Direct Debit, continuous credit card, or recurring PayPal, you do not need to renew your subscription as your contract will continue until you cancel it with us and your bank.

Whether you are taking a subscription out for yourself or as a gift, nothing will be sent to the recipient unless the subscription expires. *Excluding Grazia Beauty Club and Empire VIP Club Memberships.

To renew online, simply log in and select the ‘My Account’ tab. Under the ‘Orders’ section, click on the relevant ‘Manage Order’ button and then click the ‘Renew’ button on that page and follow the onscreen instructions. To log in go to: https://www.greatmagazines.co.uk/Solo/Account/Login

If you do not have an existing login, use the above link and click on the ‘Create an account now’ link below the log in section.

Still have a question? Click here for details of how to get in touch.

I have a Great Magazines voucher code. How do I use it?

You will be required to enter the voucher code at the checkout during the purchase process. Once you have entered the voucher code, an acceptance notice will be displayed and your discount will be applied and shown at the end before you complete your purchase. E-Vouchers can only be used online at www.greatmagazines.co.uk and are subject to these offer terms and conditions.

What happens once I've purchased a subscription?

We will send you an e-mail acknowledging your order within 24 hours and if you have bought a Digital or Print + Digital subscription, this will also contain instructions on how to access your digital content the same day.

Your first Print edition will start from the chosen issue at the point of purchase and will be confirmed in the order acknowledgement email. For delivery timescales, please take a look at the below ‘Delivery’ section in the FAQs.

If you have opted for a Direct Debit payment option, you will receive a second email within 24 hours of the order acknowledgement email confirming your Direct Debit details.

If you need any help in accessing your digital content, please go to:
https://www.greatmagazines.co.uk/digitalhelp for more information. You can check the status of your subscription and manage your account by using our online self-service tool. If you are already a user, log on with the below link. https://www.greatmagazines.co.uk/Solo/Account/Login.
If you do not have an existing login, use the above link and click on the ‘Create an account now” link below the log in section.

Still have a question? Click here for details of how to get in touch.

What payment methods do you accept?

We accept all of the following payment methods for Recurring payments: Direct Debit (UK only), Continuous Credit Card, and Recurring PayPal.

We also accept one-off payments by Credit/Debit Card, PayPal and Apple Pay.

How can I find out the price in my currency?

All offers are displayed in either: £Pound Sterling, €Euros, $AUD, $CAD or $USD. If your currency for your country is not shown here, the order will be processed in Pounds Sterling and the exchange rate will be applied by your bank.

How secure are my credit card details?

All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

How do I update my email address?

Please contact us and a member of our Customer Service team will be able to update your email address. Click here for details of how to get in touch.

What are recurring payments?

A Recurring payment is where the payment recurs automatically at the specified period and is usually the cheapest option.

Due to the way in which payments are collected, and depending on your subscription term, you may find we occasionally request more than one payment in a month.

When you take out a subscription via recurring payment, the subscription will continue for a minimum period of 12 months’ even if the frequency of payment is for a shorter period (for example quarterly). We do not send reminders to recurring payment subscribers as the payment is automatic.

Ways to pay by Recurring payment include: Direct Debit (UK only), Continuous Credit Card and Recurring PayPal.

What are one-off payments?
This is where the full payment for the period stated is taken immediately at the time of purchase and no further payments are taken. Your subscription will expire at the end of its term or should you wish to renew, please contact us.

What happens with my personal details?

If we hold your email details you will receive emails from us regarding your subscription. This includes emails about your subscription service plus great reward offers and opportunities for you to get more involved with the brand. If you provide us with a phone number we will only use this to contact you about the service and delivery of your subscription. To see an example of these great offers plus a full list of Bauer Media brands along with our Privacy Policy and details of how to unsubscribe at any time, click here.

What is a ‘Membership’?

Our VIP Membership provides you with more features, more insider news and views, and more curated rewards, discounts, and prizes from brands to help you get the most out of your passion via the app.

What is the difference between a ‘Subscription’ or a ‘Membership’?

Subscription – A subscription provides you with a print or digital magazine or both. The Print Edition will be delivered free of charge direct to your door or the digital magazine can be downloaded either on a weekly, bi-weekly, or monthly basis depending on which magazine you have chosen to purchase.

VIP Membership – A VIP Membership provides you with a Print + Digital Edition plus additional exclusive benefits curated by the magazines’ Editorial Team. Please note that each magazine has its own name for the VIP Membership (e.g., Empire VIP Club, Grazia Beauty Club). You can view more information by clicking on the ‘Memberships’ tab from the top menu bar.

Can I purchase a Membership if I live overseas?

Unfortunately, VIP Memberships are currently not available for overseas customers at this time.

How do I access my Empire VIP Club Membership benefits?

Please click here to view the full Empire VIP Club Membership FAQs.

How do I access my Grazia Beauty Club Membership benefits?

Grazia Beauty Club Box: Included in your Grazia Beauty Club Membership is an annual Grazia Beauty Club Box which includes beauty products. The Grazia Beauty Club Box will be sent once payment has been received and after the 14-day cooling off period has passed. Please note it can take up to 28 working days for the gift to be received. If ordering a Grazia Beauty Club Membership as a gift for someone else, the Grazia Beauty Club Box will be sent directly to the recipient of the gift.

Please note, If you have any concerns with your Grazia Beauty Club Box, please contact us within 28 days of receipt of the box.

Invitations to exclusive Grazia Beauty Club events: As part of your Grazia Beauty Club Membership, you will be invited to live online events over the course of the year, with some of the beauty world’s leading experts. You will be contacted closer to the date and notified by email of upcoming live online events. It is important that your email address remains up to date so that you do not miss any event communications we will send.

Monthly Grazia Beauty Club email: You will receive direct access to Grazia’s Beauty Editors via a monthly ‘Beauty Download’ email, featuring beauty discounts and an edit of their favourite products. It is important that your email address remains up to date so that you do not miss out.

If I'm buying as a gift, do you send anything to the recipient?

Yes, if you have the email address of the recipient, we can send an e-card at the time of purchase or on a date of your choice.

Please note that if your gift subscription comes with a welcome gift, the welcome gift will be sent to you to give to the recipient or keep for yourself. *Excluding Grazia Beauty Club and Empire VIP Club Memberships.

What is a digital magazine subscription?

It is a digital edition of the magazine, that can be accessed via tablet or smartphone on the magazine app.

The print version of the magazine has a cover-mounted gift, do I get the same gift with my digital subscription?

Physical gifts attached to the front cover of a print magazine cannot be offered to purchasers of the digital version.

Can I download my digital issues more than once?

After you have purchased a digital magazine subscription, you may download your issues from the app as many times as you like at no additional cost.

Please note if you cancel, from the expiry date of your subscription you will lose access to all content and any related member benefits and rewards.

Note: Customers who purchased a subscription or single issues prior to our major update released in March 2022, should contact our support email if they are unable to access digital content they purchased historically -appsupport_uk@bauermedia.com

What is a Print + Digital magazine subscription?

A Print + Digital magazine subscription is a subscription that enables you to enjoy having both the digital and print editions of the magazine. Each issue of the print magazine will be delivered to your door and when you want to read on the go, you will also be able to access the same issue on the app via your mobile or tablet.

How soon after placing an order can my digital subscription commence?

As soon as your digital subscription has been confirmed by an email acknowledgement, you will be able to access all issues held on the app. From that point onwards, you will receive all future issues as long as your subscription remains active.

Can I purchase a subscription as a gift for someone else?

Yes, when placing an order, you can specify the recipient who you wish to receive the magazine. The order acknowledgement e-mail will be sent to yourself following the purchase. If you have purchased a digital magazine subscription, the order acknowledgement email will contain the download and activation instructions which you will need to pass to the recipient.

I am an existing Print or Digital Subscriber; how do I upgrade to a Print + Digital Subscription or VIP Membership?

All you need to do to upgrade to a Print + Digital Subscription or VIP Membership is follow the steps below:

  1. Login to your account here
  2. On the ‘My Account’ page, click the ‘Manage Order’ button on the relevant subscription
  3. 3. Click ‘Upgrade Today!’ and follow the onscreen instructions

If for any reason you cannot follow the steps below, please call us on 01858 438 752 to upgrade, during our opening hours below. Opening hours can be found here.

Terms and Conditions: Upgrades are only available on recurring payment methods and will auto-renew on the term selected. For a VIP Membership, an initial payment will be taken to cover the additional costs for any issues/months remaining on your current subscription term, Before auto-renewing onto the full rate. The subscription will continue at the same rate unless you are notified otherwise. You will not receive a renewal reminder and the recurring payments will continue to be taken unless you tell us otherwise. The minimum term is 12-months.
How do I cancel my subscription?

We're sorry to hear you wish to cancel your subscription, please contact us to discuss this further.

Deliveries during bank holidays

Due to the closure of postal offices and delivery couriers, we ask you to allow an additional 10 working days for your magazine to arrive over bank holidays.

What if my magazine issue doesn't arrive?

Although we will do our utmost to ensure that your magazine is delivered around the same time it is available in the shops it is possible, on some occasions, it may be unavoidably delayed. We therefore ask that you please allow an extra 5 days for delivery before contacting us. If we are aware of any potential delivery delays we will send an email to all affected subscribers informing them of the delay

If after 5 days you are yet to receive your issue, you can request a replacement issue or a subscription extension by contacting us on bauer@subscription.co.uk.

Delays can be caused by a number of factors including postal delays or adverse weather conditions. Even if weather in your area is not impacted, your magazine may be if it is distributed from an affected area. Please be aware that on such occasions we also experience increased volumes of calls and e-mails into our Customer Services Centre. Unfortunately this may result in increased waiting times.

You can also visit the Royal Mail website for the most up to date information available regarding any potential delays.

How long does it take for magazines to arrive outside of the United Kingdom?

Delivery of print magazines to subscribers outside of the UK takes up to 21 working days (excludes weekends and Public Holidays).*Excluding USA

*Deliveries to the USA – Deliveries to the USA are made via sea freight. This means that magazines can take between 6-8 weeks to be received from the date of publication.

What if a magazine arrives damaged?

We apologise if you have received a damaged issue in the post. Regrettably, this is something that is out of our control. However, you can request a replacement issue or a subscription extension by contacting us on bauer@subscription.co.uk.

How long will it take for my Special/Single issue to arrive?

If you have purchased one of our individual print magazine specials or single issues, your purchase will be processed and delivered within 2-5 working days for orders within the UK and up to 10 working days for orders outside of the UK.

Digital editions of the above, can be downloaded immediately, and details are sent via your order acknowledgement email.

What platforms/devices are your digital magazines currently available on?

Nearly all our titles are currently available on both Apple and Google Play APPS.

You can view more info on our digital magazine help pages here.

Please note, you can read your Great Magazines digital magazine subscription on a maximum of FOUR unique devices. If you exceed this, your account may freeze. In the event of this happening, please email bauer@subscription.co.uk for assistance. Please ensure you include your unique customer number as well as which device/operating system you are using and outline the problem you are experiencing. All queries will be responded to within five working days.

Will I still have access to my digital issues if I switch to another device?

Yes, you will. If you switch to another device, simply download the app again and log into your existing account.

When does the latest digital issue become available?

Please note that the latest digital issue may not become available on the same day and/or at the same time as the print copy arrives. The digital issue will be available from the on-sale date.

Can I delete any of my digital issues?

You can reIf you wish to delete any digital issues, tap on the icon in the top left OR the top right of the app. Then click ‘Remove Issues’ to select which issues you would like to delete. You can also tap on ‘Restore All Purchases’ to re-access and download all previously deleted issues at a later date.

What is a 'digital upgrade'?

Digital upgrade is an option that allows you to add a digital magazine to an existing print subscription you have originally purchased for yourself or as a gift at a preferential rate.

Can I stream my digital magazine over a mobile network?

Yes. To do this, just tap the cover and the streaming will commence. Please note that pages may take longer to render doing this. Also, you may incur increased data usage costs from your network provider. We would always recommend downloading your editions via WiFi and never via a mobile network, but the option’s there if you wish.

I have updated my magazine APP and can’t find my previous issues of the magazine

If you have recently updated your magazine APP you will need to download previous issues again to access them. To do this please tap download on all required issues.

Do I need an internet connection to read my digital magazine?

You will need to be on-line to download or stream the issue. However, once downloaded, you will be able to read your magazine offline. Just tap the ‘READ’/‘VIEW’ button.

Will I be able to keep digital content I have purchased after I cancel my Membership?

If your subscription is active, you’ll be able to access all content in the app. But if you cancel, from the expiry date of your subscription you will lose access to all content and any related member benefits and rewards.

Note: Customers who purchased a subscription or single issues prior to our major update released in March 2022, should contact our support email if they are unable to access digital content they purchased historically - appsupport_uk@bauermedia.com

All other digital help

Please click here to access our specific Digital Help pages.

What is a single issue?

A single issue is a past issue of a magazine. If you have not received an issue or are missing one, please contact us. Click here for details of how to get in touch.

How can I order a single issue of a magazine?

We have a selection of titles where single issues are available, and they can be purchased under our 'Single Back Issues' tab on the website.

How long does a Single issue take to deliver?

If you have purchased one of our special editions or single print issues, your purchase will be processed and delivered within 2-5 days for orders within the UK and 10 days for orders outside of the UK.

Digital editions of the above, can be downloaded immediately, and details are sent via your order acknowledgement email.

Please note that none of our apps are compatible with PC or Apple laptop/desktop computers, or Nook or Kindle Fire devices.

Do I have access to all back issues of my digital subscription?

When you log in, your back issues will be available to download or stream on your devices for up to two years after the publication date. After two years, the issue will be removed.

Note: Customers who purchased a subscription or single issues prior to our major update released in March 2022, should contact our support email if they are unable to access digital content they purchased historically - appsupport_uk@bauermedia.com

Where can I find my customer number?

Your customer number will either be 10 or 12 digits long. e.g., 010000950302 or 0000950302. This can be found on the piece of paper containing your address label, which you receive with your magazine. Alternatively, you can locate your customer number by logging in here and your customer number will be shown in the top right-hand corner.

What is the password criteria?

Passwords must be at least 8 characters long with at least one uppercase character (A-Z) and at least one lowercase character (a-z) and at least one digit character (0-9) and at least one non alpha numeric character (For example: @, $, #)

How do I change my password?

You will firstly need to log in by clicking here. You can then amend all of your details in the 'My Account' tab. Hit the 'Edit' button on the section you wish to update, amend the details and then click 'update'.

How do I change my email address?

Please contact us and a member of our Customer Service team will be able to update your email address. Click here for details of how to get in touch.

I already have an online account with an old subscription but cannot see my new subscription?

Please login by clicking here. To locate previous orders, click the ‘Orders’ tab and under ‘Can’t see all of your orders?’ click on the button ‘Locate Orders’ and fill out the information required. If you need further assistance, please don’t hesitate to contact us.

I have logged in but do not see all of my subscriptions?

Your subscriptions may be held under more than one customer number.

Please login by clicking here. To locate previous orders, click the ‘Orders’ page and under ‘Can’t see all of your orders?’ click on the button ‘Locate Orders’ and fill out the information required. If you need further assistance, please don’t hesitate to contact us.

What personal data do you collect?

The Bauer Media Group collects personal data in a number of ways, such as, when you give us a paper form to subscribe to a magazine, enter a competition, exhibit at an event or provide details at an event or when you interact with us via a website, mobile app or other digital services (“Services”).

This personal data could include:

  • Contact information, your name; postal address; email address; phone number.
  • Comments, photos, videos and other content that you choose to publish or share with us.
  • Payment information for subscriptions or purchases made through our websites, mobile application or other digital services.
  • Your dietary and accessibility requirements if you are attending one of our events.
  • Information you provide when participating in a competition; survey; event or apply for a job.
  • Location information, when you permit the digital service to access device location. To prevent this access, please refer to instructions provided by your mobile service provider.
  • Information we obtain from other sources, such as our business partners, and social media platforms

You may give us information about other people, such as the name and email of a contact if you are attending an event or the name and address of a gift subscription recipient. Please ensure that you are authorised or have the person’s permission to do so.

For more information on what personal data we collect, please read our Privacy Policy.

How do you collect my personal data?

We collect your details when you register on one of our websites; subscribe to our service; place an order on our website; search for a product; correspond with us by phone, e-mail or otherwise; register to attend one of our events; participate in discussion boards or other social media functions on our website; enter a competition or promotion.

We will always be transparent about how we plan to use your data so that you have the choice whether or not to give it to us. We respect your preferences and will do our best to make sure that we keep our promises.

For more information on how we collect your personal data, please read our Privacy Policy.

How do you use my personal data?

We will use your personal data when fulfilling a product or service that you have requested. For example, when you subscribe to a magazine; register to access online content; register to attend an event or when you enter a prize draw/competition.

We will only send you direct marketing when you have either provided consent for example by ticking a box or where we believe we can demonstrate a legitimate interest and have balanced this with your interests and privacy. You can opt out of receiving direct marketing at any time by clicking on the unsubscribe link on our emails or emailing our Bauer Data Protection Officer at: dataprotectionofficer@bauermedia.co.uk.

How do I gain access to my personal data?

Please read our Privacy Policy on how to gain access to the personal data that we may have collected about you.

What are cookies?

"Cookies" are small files that contain information that a website sends to your computer, laptop or mobile media device's hard drive while you are viewing a website. Each cookie is unique to your web browser and will contain some anonymous information such as unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preference or what's in your shopping basket.

How do you use cookies?

We use cookies for a number of reasons:

  • To provide you with a more personal and interactive experience on our sites.
  • For statistical purposes to track how many users we have and how often they visit our websites.
  • We use organization to collect anonymous user information so they can analyse how the website is being used and the number of visitors.
  • We and our advertisers may use statistical cookies to track who has seen an advert and clicked on it
  • To show you adverts that you may be interested in and to control the number of time you see them and measures the effectiveness of the ad campaign.
  • We may use ‘Flash’ cookies to store your preference for your media player. If we do not use them, it may not be possible for you to watch some video content.
  • You have the ability to accept or decline cookies, when you use the website for the first time via “see all options” link on the “pop up” banner, but please be aware that for some parts of our sites to work, you will need to accept cookies.

For more information on how we use your cookies, please read our Cookie Policy.

How do I unsubscribe from emails?

You can unsubscribe at any time from any email we send you (excludes subscription service emails) via the unsubscribe link within the email or by emailing our Data Protection Officer at: dataprotectionofficer@bauermedia.co.uk.

For all subscription queries including cancellation please email bauer@subscription.co.uk

Want to contact us?

If you need more assistance or want to contact us about a particular problem please click Here for further details.

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