Do you accept returns if the train does not suit my set up or arrives damaged?

If you would like to return your purchase because you have changed your mind, you are welcome to do so within 14 days of receiving your order. Please ensure that the item is in its original packaging. Kindly note that the cost of returning the item will be your responsibility.

If you have received a faulty item or an item that does not match your delivery note, we are here to assist you. Please use the following link to arrange your return:

https://www.royalmail.com/track-my-return/create/4610

This service will enable you to create your own return label, with full tracking and delivery to our warehouse within 48 hours. We ask that you include a covering note with your parcel, explaining the issue and providing your contact details. This will help us resolve the matter for you as quickly as possible.