A troubleshooting guide to help you if you are experiencing problems with your Apple device.

My app keeps crashing/ Issues won't download/ Error notifications - What can i do?
I keep getting an "Authentication failed" message, what should I do?
I’ve got/have had a subscription, but the app is asking me to pay AGAIN for issues I’ve already paid for - help!
I have originally purchased my digital magazine subscription directly from iTunes (as oppose to Great Magazines website) and need help with it…

If you have any questions or need assistance with the above, please e-mail Please ensure you include your unique customer number as well as which device/operating system you are using and outline the problem you are experiencing. All queries will be responded to within three days.


  • We publish all the great magazines on this site, so we guarantee:
  • The very best subscription deals
  • Free UK delivery
Call: 01858 438884 Intl: +44 (0) 1858 438884