Firstly, are you using an older device and operating system? The app no longer supports devices running 32-bit processors. This includes the iPad 1, iPad 2 and iPad Air 1; along with the iPhone 3, 4 and 5.
Secondly, what operating system are you using? You need to be using iOS 9 or later. If you try and download an issue using any of these devices or operating systems, the app is likely to crash.
If you’re using supported devices / operating systems, yet are still having difficulty downloading issues, please follow these tips:
1) When you download an issue please only download one at a time
2) Remain on the page when the issue is downloading, until the process is complete
3) Do not navigate away from the app
4) Do not attempt to download more than one issue at once
Also, please check the available storage space on your device. To download a single digital edition, we’d advise you need 750MB free for a smooth download. Some of our digital editions – back issues especially, that might have been made in older software – could take up 500MB or so, though this is very unusual
Always use a good WiFi connection to download – the faster your broadband/fibre speed, the quicker the download
Check how many apps your device has running at once. If a number of apps remain launched & open on your device, it can take up the device’s available memory and make it tricky to download a digital edition of a magazine. Ideally, only have one or two apps running simultaneously when you’re downloading a digital magazine
If you have any questions on this, or if the app keeps crashing even though you’re using a supported device and operating system, please email firstname.lastname@example.org and we’ll advise further.
Go to your app within your devices home screen. Hold your finger down on the cover and it will start to shake – tap the ‘x’ to delete it. Then go back into the app store and re-download. This can work but please note: you will lose previously downloaded issues. To access them again you’ll need to login again.