(1) How will you acknowledge my magazine subscription order?

An email acknowledgement of your magazine subscription order will be sent to you almost immediately once you place your order. This will confirm to you the details of what you have bought, the address or addresses to which the issues will be sent, your subscriber number and details of when the subscription will start and end.

(2) If I'm giving a magazine subscription as a gift subscription, do you send anything to the recipient?

Yes, if you have the email address of the recipient, we can send an electronic gift card at the time of purchase or on a date of your choice. If you have ordered a Magazine Gift Subscription Pack, this will be sent to you to give to the recipient.

(3) How secure are my credit card details?

All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

(4) How do I renew my magazine subscription?

Whether you are taking out a subscription for yourself or as a gift, we will send you a reminder before the end of your subscription. Nothing will be sent to the recipient unless the subscription expires. You can either subscribe at www.greatmagazines.co.uk/renew or complete and return the renewal form you receive with payment or call our Credit Card hotline on UK - 0845 1204 600, International - +44 (0) 1858 438866. Please note if you pay by Direct Debit you do not need to renew your subscription as your contract will continue until you cancel it with ourselves and your bank.

(5) How do I change my address?

You can notify us of a change of address online by visiting greatmagazines.co.uk/subscriberservices. Alternatively you can write to the Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK or call UK - 0845 1204 600, International - +44 (0) 1858 438866. You may also email us at subs@greatmagazines.co.uk

(6) What if my magazine issue doesn't arrive?

Simply contact one of our Customer Services team on UK - 0845 1204 600, International - +44 (0) 1858 438866 and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

(7) What if a magazine arrives damaged?

Simply contact one of our Customer Services team on UK - 0845 1204 600, International - +44 (0) 1858 438866 and they will arrange for a replacement copy to be sent to you.

(8) How long does it take for magazines to arrive outside the United Kingdom?

Speed of delivery to subscribers outside the UK obviously depends on the quality of service provided by the various organisations along the way. The following airmail delivery times should be calculated from the date the magazine is published and are approximate: Europe - 3/5 days. Middle East/Africa/Asia/North and South America - 6/10 days. Asia-Pacific/Australasia - 11/15 days.

(9) What is the price in USD$?

Prices will be converted by your Credit Card company at the current rate of exchange. This rate will fluctuate.

(10) I have a Greatmagazines E-voucher code. How do I use it?

You will be required to enter an E-Voucher unique code at the online checkout during the purchase process. E-Vouchers can only be used online at www.greatmagazines.co.uk and are subject to these general terms and conditions