What if my magazine issue
doesn't arrive?
Where can I find my
subscriber number?
How do I update my email
address?
How will you acknowledge my
magazine subscription order?
If I'm giving a magazine
subscription as a gift, do you send anything to the
recipient?
How secure are my credit card
details?
How do I renew my magazine
subscription?
How do I change my
address?
What if a magazine arrives
damaged?
How long does it take for
magazines to arrive outside the United Kingdom?
What is the price in
USD$?
What is the £10 off a
second subscription promotion?
I have a Greatmagazines
E-voucher code. How do I use it?
What is my customer
number?
What is a back
issue?
How can I order a back issue
of a magazine?
For help with the Grazia digital magazine please visit www.greatmagazines.co.uk/digitalhelp
What if my magazine issue
doesn't arrive?
Please be aware that certain factors, most usually adverse
weather conditions, can affect the delivery of your
magazine. Even if weather in your area is not impacted,
your magazine may be if it is distributed from an affected
area. If such weather conditions do occur we ask that you
please allow an extra 5 days for delivery. Please be aware
that on such occasions we also experience increased volumes
of calls and e-mails into our Customer Services Centre.
Unfortunately this may result in increased waiting times.
If we become aware of any potential delivery delays we will
send out an e-mail to all affected subscribers informing
them of the delay. If you wish to receive advance warning
of any delays please ensure we have your up-to-date e-mail
address. For more details on how to do this please see FAQ
How do I update my email address?
Please visit the Royal Mail website for the most up to date
information available regarding any potential delays. Click here.
If you are experiencing ongoing delays please contact one
of our Customer Services team on UK - 0845 1204 600,
International - +44 (0) 1858 438866.
How do I update my email
address?
You can update your email address at Subscriber
Services.Click ‘change my details’, select your
magazine and log in using your subscriber number and
surname . Once logged in Click ‘change my
details’ and add/amend your email address,
remembering to tick ‘change my details
immediately’. For details on where to find your
subscriber number please see FAQ Where can I
find my subscriber number?
Where can i find my
subscriber number?
Your subscriber number may be up to 10 numbers, possibly
with zeros at the beginning. If there are any letters
appended to the number, please ignore them. The number will
appear on your magazine address label or polythene wrapping
and any other correspondence you may have received from
us.
If you can't find your subscription number anywhere, please
contact
us.
How will you acknowledge my
magazine subscription order?
An email acknowledgement of your magazine subscription
order will be sent to you almost immediately once you place
your order. This will confirm to you the details of what
you have bought, the address or addresses to which the
issues will be sent, your subscriber number and details of
when the subscription will start and end.
If I'm giving a magazine
subscription as a gift subscription, do you send anything
to the recipient?
Yes, if you have the email address of the recipient, we
can send an electronic gift card at the time of purchase or
on a date of your choice. If you have ordered a Magazine
Gift Subscription Pack, this will be sent to you to give to
the recipient.
How secure are my credit card
details?
All the information you provide is encrypted (scrambled)
using the industry standard SSL (Secure Socket Layer)
technology so that when you submit the order from the
online form to our computer, nothing can be read as it
travels down the secure line. Your details are then applied
to our subscription system, which resides in a completely
separate, unlinked area away from our internet pages.
How do I renew my magazine
subscription?
Whether you are taking out a subscription for yourself or
as a gift, we will send you a reminder before the end of
your subscription. Nothing will be sent to the recipient
unless the subscription expires. You can either subscribe
at www.greatmagazines.co.uk/renew or complete and return
the renewal form you receive with payment or call our
Credit Card hotline on UK - 0845 1204 600, International -
+44 (0) 1858 438866. Please note if you pay by Direct Debit
you do not need to renew your subscription as your contract
will continue until you cancel it with ourselves and your
bank.
How do I change my
address?
You can notify us of a change of address online by
visiting greatmagazines.co.uk/subscriberservices.
Alternatively you can write to the Subscription Department,
Tower House, Sovereign Park, Market Harborough,
Leicestershire, LE16 9EF, UK or call UK - 0845 1204 600,
International - +44 (0) 1858 438866. You may also contact
us
here.
What if a magazine arrives
damaged?
Simply contact one of our Customer Services team on UK -
0845 1204 600, International - +44 (0) 1858 438866 and they
will arrange for a replacement copy to be sent to you.
How long does it take for
magazines to arrive outside the United
Kingdom?
Speed of delivery to subscribers outside the UK obviously
depends on the quality of service provided by the various
organisations along the way. The following airmail delivery
times should be calculated from the date the magazine is
published and are approximate: Europe - 3/5 days. Middle
East/Africa/Asia/North and South America - 6/10 days.
Asia-Pacific/Australasia - 11/15 days.
What is the price in
USD$?
Prices will be converted by your Credit Card company at
the current rate of exchange. This rate will fluctuate.
What is the £10 off a
second subscription promotion?
Subscriptions included in this promotion are £10
less then the Basic Annual Rate (BAR) of the magazine. This
rate is the price you would pay if you bought every issue
from the newsstand or shops. For example, Golf World
magazine is £4.20 per issue and there are 13 issues
in a year. The BAR is therefore £54.60. This rate is
registered with the ABC.
I have a Greatmagazines
E-voucher code. How do I use it?
You will be required to enter an E-Voucher unique code at
the online checkout during the purchase process. E-Vouchers
can only be used online at www.greatmagazines.co.uk and are
subject to these general terms and
conditions.
What is my customer
number?
Your customer number will either be 10 or 12 digits long.
e.g. 010000950302 or 0000950302. This can be found on the
piece of paper containing your address label, which you
receive with your magazine.
What is a back
issue?
A back issue is a past issue of a magazine. If you have
not received an issue or are missing one, you can order a
back issue.
How can I order a back issue
of a magazine?
You can order a back issue of a magazine by using either
of the below methods:
Contact us
here
When filling in the form, please include your name, address
and magazine title. We will respond to your enquiry within
3 working days.
Or call us:
UK 0845 120 4600
International +44 1858 438828
Opening Hours
Mon - Fri: 0800-2100 hrs GMT
Saturday: 1000-1600 hrs GMT
Alternatively you can log on to your Online Customer
Services Account and click on 'Replace this issue' under
the issue you require.
